GoMed Wellness
Return Policy
This Return Policy applies to eligible personal care, hygiene, skincare, and everyday wellness items purchased through GoMed Wellness. Please contact our sales team promptly if you have an issue with an item.
Return Eligibility
Returns may be accepted for eligible items that are unused, unopened, in their original packaging, and reported within a reasonable time after delivery. Some personal care items may not be returnable once opened or where the product seal has been broken.
Damaged or Incorrect Items
If an item arrives damaged, incomplete, or different from what was confirmed by our sales team, contact us as soon as possible with your order details and clear photos. We will review the issue and advise on replacement, exchange, refund, or another appropriate resolution.
How to Request Support
Contact the sales team through the same chat channel used for your order, or email service@gomed.ng. Include your name, contact details, the item involved, delivery date, and a brief description of the issue.
Refund Timing
If a refund is approved, timing may depend on the payment method, bank, or payment provider. We will share the expected timeline after reviewing the request.
Delivery Costs
Where a return is approved, pickup, exchange, or redelivery costs may depend on the reason for the return and the delivery location. The sales team will confirm any applicable costs before proceeding.
Need help with an item?
Our sales team can review your request and guide you through the next step.
Chat with Sales